brilliant opportunity has arisen for a Customer Service Manager based in the outskirts of Wolverhampton City, the role will be working for a large multinational manufacturing company with a fantastic reputation. The company offers free on-sight parking, fantastic career progression, and is located near to the M6 motorway.]

Requirements:

Experience in managing a customer service team

Knowledge of customer service principles

Able to lead a team by example

Recruit and train a team

Ability to deal with complaints

Extensive e-commerce background

Responsibilities:

Ensure your customer service team fully support the sales team

Contribute to achieving sales budgets

To ensure the customer's journey is a positive one

Make sure pricing on products are correct and updates

Establish a robust training program for all customer service team

Help to define a strategy for the team

Undertake any proje...

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